TERMS & CONDITIONS
Your use of the Foreverhair.co.uk web site ("Foreverhair") and purchase of the products (or services) ("Products") on it means that you agree to these terms and conditions ("Terms").
The owner of this web site is Forever Hair Limited. Henceforth referred to as 'Forever Hair' or 'FH Ltd' or simply 'FH', whose address is 7 Goodwins Court, London, WC2N 4LL, United Kingdom .
SHOPPING WITH Foreverhair.co.uk
By placing an Order online via Foreverhair.co.uk website for a Product ("Order") you are offering to buy it for the price stated, subject to these Terms. All orders are deemed to be separate and each is treated individually.
Once you have selected the products you wish to buy and added them to your shopping basket, click the "Proceed to Checkout" button. When you have completed the required contact information, delivery address and payment details correctly, click "submit your order" button to complete the transaction.
A confirmation e-mail confirming your order will automatically be sent to you and then a second e-mail confirming that your payment has been accepted and that your items are ready for dispatch.
7 DAY NO QUIBBLES POLICY
At Forever Hair we want you to be delighted every time you shop with us.
Products: If, for any reason you are unhappy with your product purchase, you can return it to us in its original condition within 7 days of the date you received the item on the condition that it is unopened with any seals and packaging intact and we will issue a full refund for the price you paid for the item.
Custom hair systems: Due to the individual and bespoke manufacture of custom made hair systems no refunds are issued if you wish to withdraw from the contract once production of your custom hair system has began. However, you may cancel your order no later than 3 days from the day after you received our confirmation e-mail.
Please note we can only accept the return of opened items if they are faulty. We will attend to all returns as soon as practically possible. We will make a refund directly to the credit/charge card or by cheque once the item has been delivered to us and inspected. You will pay for all return postage and will be responsible for the returned Products until they reach us. For your own protection we recommend that you use a recorded-delivery service. For details you can contact us on info@Foreverhair.co.uk
Custom hairs systems: In the unlikely event that you receive a custom hair system and/or items which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Forever Hair shall, at its own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question in full PROVIDED THAT you notify Forever Hair of the problem in writing at the address stated in the order confirmation e-mail within 7 days of delivery of the goods and provided that the goods you wish to return are received by Forever Hair in the condition that they were in when delivered to you. Nothing in this clause affects your statutory rights.
Prices for each Product are quoted in pounds sterling (£) and includes V.A.T at the prevailing rate at the date of purchase (currently 15%). Every effort is made to ensure that prices are accurate. If we find an error in pricing of a Product in your Order we will contact you and will give you the option of reconfirming or cancelling it. If we are unable to contact you we will treat the Order as cancelled and any payment refunded in full. You will be notified of delivery costs automatically during your checkout and before you submit payment details.
We must receive an authorised payment by credit or debit card before we can dispatch your Order. All invoices will be sent to the credit or debit card billing address only. Orders are processed securely online using a valid credit or debit card (currently VISA, MasterCard, American Express, Delta and Switch/Solo). We aim to debit money from your account within one working day after receiving your Order. Your credit card company may also do security checks to confirm it is you making the Order. We can also accept payment via PayPal or personal cheque. For details on how to pay without a credit card please contact info@Foreverhair.co.uk or call on 020 8303 6298
Failure to advise us of a cancellation or changed booking time by NOON on the day preceding the appointment will result in a cancellation charge of £30 pounds. There are no exceptions to this charge. Messages may be left on 020 8303 6298 if a member of staff is not available. Our 'no quibble' guarantee and refund policy does not apply to appointment cancellation charges.
The Forever Hair website is kept as up to date as possible but we cannot guarantee that a Product will always be available. We may cancel any sale if it is reasonable to do so and may change or discontinue any Product at any time.
If we are unable to supply a Product you have Ordered, we will notify you as soon as we can after receiving your Order. If this happens, you may cancel your Order and we will refund/ re-credit the money you have paid for it.
Forever Hair delivers to all destinations. We usually dispatch hair systems within 8 weeks once payment has been confirmed and your template (if applicable) and order form and hair sample are received. All dispatched items are delivered by special delivery with an issued tracking number, and require a signature. We will make every effort to deliver within the time stated but we will not be liable for any loss caused to you by late delivery.
Forever Hair delivers to all destinations. We usually dispatch with 24-48 hours of receiving your order. All products are usually held in stock. Postage and packaging costs are subject to destination and weight. Postage and packaging costs are calculated automatically upon check out. Items to a UK postcode will be dispatched by first class mail or Special Delivery. Items to EU and International destinations for a weight up to 2kgs will be sent by Air-mail, items in excess of 2kgs will be dispatched by Special Delivery. Forever Hair reserves the right to charge supplementary postage if the actual cost of post and packaging exceeds the charge automatically calculated by the shopping cart.
Please note that the dispatch timescales are approximate and goods may be sent to you in installments. If your delivery address is outside the UK you may be subject to import duties and taxes. Any such customs charges must be borne by you.
Please check the delivered Products as soon as possible on receipt as we will not cover any subsequent loss or destruction.
Please read any documentation that comes with your Products carefully. It is your responsibility to use the Products in accordance with the purpose they were supplied.
The copyright in Forever Hair and the content of all the software, web site and pages relating to the Foreverhair.co.uk web site is owned by, or licensed to Forever Hair and may not be used, copied or altered without our express consent. This copyright extends to the design, look and feel of Foreverhair.co.uk, all photographs on it and its marketing materials.
Forever Hair, Foreverhair.co.uk, FH Ltd and our logos are trade names or trade marks which are solely owned by Forever Hair Ltd and may not be used by anyone else without our express permission. Forever Hair Ltd owns the registered trademark in the name "Forever Hair" and we are also the owners of unregistered trademark rights in them.
We do not make any warranty or representation in respect of any other trade marks or brands featured on Foreverhair.co.uk which belong to their respective owners. We do not give any right or interest in any copyright or intellectual property rights in any Product or Brand nor the right to copy them.
PRIVACY & DATA POLICY
Forever Hair makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998. In this respect we are the Data Controller and as such registered with the Information Commissioner.
We will never collect sensitive information about you without your explicit consent and we do not sell, trade or rent your personal information to other 3rd Party companies, organisations or individuals.
When you place an Order, we may ask you for certain information and you may submit personal data to Forever Hair (for example your name, phone number, postal address, email address, contact and bank/credit card details). This information will be kept securely and are only used for the purposes of processing your Order, Fraud Prevention and to provide an up to date and efficient service. When you make an Order and are submitting your data you therefore agree to this use.
If you are a new customer we will give you the choice (for example once you have placed an Order) whether or not you want us to contact you about future offers, events and new Products or related activities that you may find useful.
If you are already an existing customer and you have submitted information that you don't wish us to store, is incorrect or have an enquiry relating to Privacy please email us at info@Foreverhair.co.uk
We make every effort to make the descriptions of Products as accurate as possible. However, Products offered for sale may differ from those described on Foreverhair.co.uk due to later production changes in specification, components or place of manufacture. The information on Foreverhair.co.uk may contain inaccuracies or typographical errors. Consequently any such information is not to be treated as representations as to the current availability of the products actually offered for sale.
Forever Hair will provide its services with all possible care and professionalism but does not give any guarantees, warranties or representations in respect of any other person's or 3rd Party companies or services.
Forever Hair excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Forever Hair and Foreverhair.co.uk shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to the following:
Any incorrect or inaccurate information on Foreverhair.co.uk
Any interruptions to or delays in updating Foreverhair.co.uk
The infringement by any person of any Intellectual Property Rights of any third party caused by their use of Foreverhair.co.uk or any Product purchased through Foreverhair.co.uk.
Any loss or damage resulting from your use or the inability to use the Foreverhair.co.uk web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control;
Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading Foreverhair.co.uk, or from transmissions via emails or attachments received from ForeverHair.co.uk or its licensees and affiliates;
Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong;
The availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties ("External Sites") to which Foreverhair.co.uk is linked and web sites located on or through any External Site nor for any transactions involving External Sites (including as to 'cookies', personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding such links, web site or transactions,
Forever Hair will not be responsible for any breach of these terms by you and if you use Foreverhair.co.uk in breach of these terms you will be liable to and will reimburse Forever Hair for any loss or damage caused as a result.
Obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God.
Use of Foreverhair.co.uk and these terms are subject to the laws of England and the jurisdiction of the English Courts.
Forever Hair may change or withdraw any part of Foreverhair.co.uk, or may refuse you access to the web site at any time if we consider it necessary.
Forever Hair may also terminate this Agreement and immediately remove, cancel or suspend access to and use of Foreverhair.co.uk upon breach of any part of these Terms whatsoever. Termination shall be without prejudice to Forever Hair's other rights.
If Forever Hair does not enforce any provision of this agreement such will not be considered a continuing waiver.
In the event that any part of these Terms is held to be unenforceable, such part will at Forever Hair's option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.
These Terms constitute the full agreement between you and Forever Hair and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.
Use of Foreverhair.co.uk and these terms are subject to the laws of England and the jurisdiction of the English Courts.